Payment:
you can pay with Visa and MasterCard, American Express
Shipping:
Orders will be processed and shipped within 1-3 business days of the order date, excluding weekends and holidays. If we anticipate any potential delays in processing, we will notify you within 48 hours of your order. We always ship the order via DHL/TNT/FedEx/UPS/EMS. And it will take about 3-7 days to be delivered to worldwide countries, maybe some more days for some remote places.
Please note that we are not responsible for taxes charged by customs. Anyway, we will try to avoid any customs taxes. But for some Europe countries, they always charge customs taxes.
Return & Exchange:
Our constant effort is to provide excellent quality products and meet our commitment. However, if you are not satisfied with your order, please contact us and we'll try to remedy the situation. Please, check all information concerning dimensions, color, delivery delay and don't hesitate to ask questions if you think anything appears unclear.
In case, you are not completely satisfied with your purchase, we accept returning or replacement within 30 days of receipt. It is important to contact us for confirmation before returning. The returned item must be in perfect condition for resale, never worn and are in packaging.
We'll refund or replace as soon as the returned item arrived to us. Concretely, we'll give you a refund for the item price, shipping fee can be refunded only if the bag is faulty or damaged during transit.
Sending fee for a returned item or an exchanged item are payable by buyer. In case you want a replacement, an additional fee is required for shipping of the new item.
Personalized Custom Handmade orders cannot be refunded.
Please note that we are not responsible for taxes charged by customs. Anyway, we will try to avoid any customs taxes. But for some Europe countries, they always charge customs taxes.
Please contact us before the purchase if you have any question.
* During the Christmas shopping season. We permit a longer return time if you purchase the item as a Christmas gift. If he/she doesn't like it, just keep the item in new condition and never worn, you can return or exchange it after Christmas.
Please feel free to convo us if you have any questions. We'd glad to help you.